PRIVACY POLICY & SERVICE TERMS

Last Updated: May 2026

JP Kreasi (“we”, “our”, or “us”) is a digital service provider operated by Joko Prasetyo. We provide services including design services, chatbot systems, and digital automation tools to help businesses improve communication and operational efficiency.

This page explains how we collect, use, protect, and process information, as well as the general terms related to the use of our services.

By accessing our website or using our services, you agree to the practices described in this policy.

1. Scope of Services

JP Kreasi provides several categories of digital services including:

Graphic design services (logos, banners, and visual branding)
Website chatbot implementation
Chatbot integration for messaging platforms (Messenger, WhatsApp, etc.)
Automation systems for digital workflows
Technical consulting and system customization

Services may be delivered through digital products, custom development, or Software-as-a-Service (SaaS) tools.

2. Information We Collect

We may collect certain information when users interact with our website or services.

A. Account Information

Name
Email address
Business information (if provided)
Authentication information via third-party login

B. Technical Data

IP address
Browser type
Device information
Usage logs related to system functionality

C. Platform Integration Data

When users connect third-party platforms (such as Meta platforms), our system may process limited data required to enable automation features.

This may include:

Facebook Page ID
Messenger messages received
Page comments
WhatsApp Business message data

We only process data that is necessary to provide the requested service.

3. Purpose of Data Processing

Collected information may be used to:

Provide and operate our services
Authenticate users
Connect messaging platforms
Provide chatbot automation features
Improve system reliability
Monitor system security

We do not sell or trade user data to third parties.

4. Payments and Billing

Some services offered by JP Kreasi may require payment.

Payments are processed through third-party payment gateways. When making a payment, users will be redirected to the official payment provider.

JP Kreasi does not store sensitive payment data such as credit card numbers or banking credentials on our servers.

Payment providers may include services such as PayPal or other licensed payment gateway providers.

5. Service Fees

Service fees vary depending on the type of service requested, including custom development, automation setup, or digital products.

Pricing information will be communicated clearly before any service agreement or payment is made.

6. Data Security

We implement reasonable technical and organizational measures to protect user data from unauthorized access, alteration, or disclosure.

Security practices may include:

HTTPS encryption
Secure server infrastructure
Access control mechanisms
Monitoring and logging

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain user data only for as long as necessary to operate the service.

Active account data is stored while services are in use.
Data may be deleted upon account termination.
Certain records may be retained if required for legal or security purposes.

8. Third-Party Services

Our services may integrate with third-party platforms such as:

Meta Platforms (Facebook, Messenger, WhatsApp)
Payment gateway providers
Hosting infrastructure providers

These services operate under their own privacy policies.

9. Limitation of Liability

JP Kreasi provides services on an "as available" basis. While we strive to maintain reliable systems, we cannot guarantee uninterrupted operation at all times.

We are not responsible for damages resulting from third-party platform changes, service outages, or misuse of automation systems by users.

10. User Responsibilities

Users agree to:

Use services in compliance with applicable laws
Respect platform policies when using automation tools
Not misuse the system for spam or abusive activity

11. Policy Updates

We may update this policy from time to time. Updated versions will be published on this page.

12. Contact Information

If you have any questions regarding this policy, please contact:

Email: hello@jpkreasi.web.id

Website: https://jpkreasi.web.id